Sorry to hear that you are still having issues with your unit. We have sold thousands of these and haven't seen a bad one yet.

Have you tried to go in an do a "forget this device" and then re-pair from scratch? Please try that.

As I mentioned earlier, I have a iPhone 5s that has no issues with the BTR, and we have tested it in all versions going back to a 3GS. What version do you have and what iOS are you running ?

If my suggestion doesn't work - call me - 1-866-Outlaws ext 112 M-F 9:30 - 5:30 Eastern Time and we'll take care of this!