I too recently had a problem with my 990 after three years of faithful service but my experience with Outlaw's customer service was outstanding. My inquiry was answered quickly and received the email when they received my unit to their shop for the update and repair. From my experience, many people tend to overlook or tolerate any faults of design and/or recall of the product as the price tag is getting higher. Just because the product has higher price tag, that doesn't mean it does not have their share of problems or faults. By saying that, I am sorry to hear that your new 990 is not performing as you expected but give a Outlaw customer service a chance and I am sure they will make it right for you. Good luck.